Push out data with Webhooks
You can send information from Closer to your application via Webhooks. If you're new to webhooks, read this guide to learn more.
Rather than requiring you to pull information via our API, webhooks will push information to your endpoint. When one of those events is triggered (for example a new deal is added), Pipedrive will send this notification as an HTTP POST request, with a JSON body, to the endpoint(s) you specify.
We support 2 types of events: conversation.created and conversation.closed.
conversation.created event
{
"customer": {
"id": "00000000-0000-0000-0000-000000000000",
"apiKey": "00000000-0000-0000-0000-000000000000",
"firstName": "Jon",
"lastName": "Snow",
"randomName": "Frosty Wolf",
"backOfficeData": [
{
"key": "currentPage",
"value": "https://yourbusiness.com/"
},
{
"key": "currentPageTitle",
"value": "Your business"
},
{
"key": "screenSize",
"value": "1080x1920"
},
{
"key": "browserVersion",
"value": "67"
},
{
"key": "browserName",
"value": "Firefox"
},
{
"key": "operatingSystem",
"value": "Mac OS X 10.14"
}
]
},
"email": "[email protected]",
"phone": "+48123456789"
},
"timestamp": 1560499664789,
"eventType": "ThreadCreatedEvent"
}
conversation.closed event
{
"customer": {
"id": "00000000-0000-0000-0000-000000000000",
"apiKey": "00000000-0000-0000-0000-000000000000",
"firstName": "Jon",
"lastName": "Snow",
"randomName": "Frosty Wolf",
"backOfficeData": [
{
"key": "currentPage",
"value": "https://yourbusiness.com/"
},
{
"key": "currentPageTitle",
"value": "Your business"
}
],
"email": "[email protected]",
"phone": "+48123456789"
},
"timestamp": 1560513840901,
"closedType": "solved",
"assignee": {
"id": "00000000-0000-0000-0000-000000000000",
"firstName": "Bob",
"lastName": "Holmes",
"email": "[email protected]"
"isBot": false
},
"messageHistory": [
{
"author": {
"id": "00000000-0000-0000-0000-000000000000",
"role": "CUSTOMER",
"email": "[email protected]",
"phone": "+48123456789"
},
"message": "Hello",
"timestamp": 1560177613051
},
{
"author": {
"id": "00000000-0000-0000-0000-000000000000",
"role": "ADVISER",
"email": "[email protected]",
"phone": null
},
"message": "Hi!",
"timestamp": 1560177614270
},
{
"author": {
"id": "00000000-0000-0000-0000-000000000000",
"role": "CUSTOMER",
"email": "[email protected]",
"phone": "+48123456789"
},
"message": "Nice to meet you",
"timestamp": 1560177616949
}
],
"eventType": "ThreadClosedEvent"
}
Last modified 3yr ago