Org configuration fields
agreement
- service agreement textagreementEnabled
- turn on / off agreementallowedAttachmentExtensions
- an array of allowed attachments extensions for clients and advisersautoAssignedLimit
- maximum amount of conversations handled by one adviser. Can be configured for each advisor separately through the UI. Settings -> Advisers -> {{Adviser}} -> Auto assigned conversations limitautoCloseTimeoutSeconds
- time after no activity in conversation, conversation gets closer (s)autoFollowOnUnassign
- turn on / off change adviser automatically starts follow conversation on reassignautoreassignEnabled
- turn on / off routing for a conversation on manual presence changeautoReassignOnWebsocketUnavailable
- ...autoSnoozeTimeoutSeconds
- time after no activity in conversation, conversation gets snoozed (s)averageResponseTimeMetricEnabled
- turn on / off metrics on average response time calculationaverageResponseTimeSlaEnabled
- average response time metric SLAaverageResponseTimeSlaRangeLowerBound
- lower bound for average response time (ms)averageResponseTimeSlaRangeUpperBound
- upper bound for average response time (ms)baseUrl
- website URL the widget to be displayed onbillingPlanStart- billing start timestampcallsEnabled
- turn on / off callscobrowseEnabled
- turn on / off cobrowse featurecolor
- primary org colorcontactEnquiryActionEnabled
- turn on / off ContactEnquiry formcontinueConversationOnMobileEnabled
- turn on / off "continue on mobile" button on widgetcountry- country of org companycoverToken
- token of org logo cover imagecustomerNotify
- turn on / off email notification on chat activitydefaultAgentAvatarToken
- token of default adviser avatarexternalIntegrationName
- ...fingerprintEnabled
- ...forgetMeEnabled
- turn on / off "forget me button" on widgetheaderWelcomeMessageEn
- text on widget header for english localeheaderWelcomeMessagePl
- text on widget header for polish localekeyboardShortcutsEnabled
- ...languageLocale
- org default localelogoToken
- token of org logo imagemaintenanceWindows
- ...maximumAttachmentSizeBytes
- maximum attachment size (bytes)meetingActionEnabled
- turn on / off meeting arrangementmessageMaxAllowedCharactersForAgent
- maximum symbols in message for advisermessageMaxAllowedCharactersForClient
- maximum symbols in message for clientname
- org nameoauthEnabled
- turn on / off login with OAuthopenedConversationsMetricEnabled
- turn on / off metrics on opened conversationopenedConversationsSlaEnabled
- open conversation metric SLAopenedConversationsSlaRangeLowerBound
- lower bound for open conversation metricopenedConversationsSlaRangeUpperBound
- upper bound for open conversation metricoverrideStyles
- ...paidPlanCount- amount of paid advisers accountsphoneRegion
- country code for phone numbers, example: PLplanId- plan_before_billingprofanitiesCheckingEnabled
- turn on / off profanities check for client and adviserrecordingEnabled
- ...reportsEnabled
- turn on / off reportsresetRoomViewOnClose
- turn on / off room hides on adviser view on conversation closeshowAdviserLastNameEnabled
- turn on / off adviser's last name in widgetshowAssignedAgentAvatarEnabled
- ...snoozeOnRoomChange
- ...ttlMs
- ...typingPreviewEnabled
- turn on / off adviser can preview client typed textwaitingConversationsMetricEnabled
- turn on / off metrics on waiting conversationwaitingConversationsSlaEnabled
- waiting conversation metric SLAwaitingConversationsSlaRangeLowerBound
- lower bound for waiting conversation metricwaitingConversationsSlaRangeUpperBound
- upper bound for waiting conversation metricwebSpeechApiEnabled
- ...welcomeMessageEnabled
- ...welcomeMessageEn
- text is shown on the first widget opening for english localewelcomeMessagePl
- text is shown on the first widget opening for polish localeworkingHours
- Setting working hours influences your customers' ability to schedule meetings via bot. It will allow avoiding setting up meetings outside working hours without advisers' knowledge. It is a better way to configure on UI in Settings -> Working hourszoneId
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