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Org configuration fields

  • agreement - service agreement text
  • agreementEnabled - turn on / off agreement
  • allowedAttachmentExtensions - an array of allowed attachments extensions for clients and advisers
  • autoAssignedLimit - maximum amount of conversations handled by one adviser. Can be configured for each advisor separately through the UI. Settings -> Advisers -> {{Adviser}} -> Auto assigned conversations limit
  • autoCloseTimeoutSeconds - time after no activity in conversation, conversation gets closer (s)
  • autoFollowOnReassign - turn on / off change adviser automatically starts follow conversation on reassign
  • autoReassignEnabled - turn on / off routing for a conversation on manual presence change
  • autoSnoozeTimeoutSeconds - time after no activity in conversation, conversation gets snoozed (s)
  • averageResponseTimeSlaEnabled - average response time metric SLA
  • averageResponseTimeSlaRangeLowerBound - lower bound for average response time (ms)
  • averageResponseTimeSlaRangeUpperBound - upper bound for average response time (ms)
  • averageResponseTimeMetricEnabled - turn on / off metrics on average response time calculation
  • baseURL - website URL the widget to be displayed on
  • billingPlanId - accelerate / before_billing / launch
  • billingPlanStart - billing start timestamp
  • callsDisabled - turn on / off calls
  • closedConversationMessageEn - close message for english locale
  • closedConversationMessageEnabled - turn on / off message on closing conversation
  • closedConversationMessagePl - close message for polish locale
  • cobrowseEnabled - turn on / off cobrowse feature
  • color - primary org color
  • contactEnquiryActionEnabled - turn on / off ContactEnquiry form
  • continueConversationOnMobileEnabled - turn on / off "connitue on mobile" button on widget
  • country - country of org company
  • coverUrl - URL to org logo cover image
  • customerNotify - turn on / off email notification on chat activity
  • defaultAgentAvatarURL - URL to default adviser avatar
  • defaultStatusAfterLogin - adviser status after login available / away / unavailable / unready
  • forgetMeEnabled - turn on / off "forget me button" on widget
  • headerWelcomeMessageEn - text on widget header for english locale
  • headerWelcomeMessagePl - text on widget header for polish locale
  • languageLocale - org default locale
  • logoUrl - URL to org logo image
  • maximumAttachmentSizeBytes - maximum attachment size (bytes)
  • meetingActionEnabled - turn on / off meeting arrangement
  • messageMaxAllowedCharactersForAgent - maximum symbols in message for adviser
  • messageMaxAllowedCharactersForClient - maximum symbols in message for client
  • name - org name
  • oauthEnabled - turn on / off login with OAuth
  • omniEnabled - turn on / off OMNI integration
  • omniLink - link to OMNI page. To inject client token to link token URL parameter should be used e.g. www.testlink.test/integration?userToken={{token}}
  • openedConversationsMetricEnabled - turn on / off metrics on opened conversation
  • openedConversationsSlaEnabled - open conversation metric SLA
  • openedConversationsSlaRangeLowerBound - lower bound for open conversation metric
  • openedConversationsSlaRangeUpperBound - upper bound for open conversation metric
  • paidPlanCount - amount of paid advisers accounts
  • phonePrefix - country prefix for phone numbers
  • profanitiesCheckingEnabled - turn on / off profanities check for client and adviser
  • reassignOnLogoutEnabled - turn on / off routing for a conversation on adviser's disconnect
  • reportsEnabled - turn on / off reports
  • resetRoomViewOnClose - turn on / off room hides on adviser view on conversation close
  • showAdviserLastNameEnabled - turn on / off adviser's last name in widget
  • statusChangeOnCloseEnabled -change status to unavailable on adviser logout
  • typingPreviewEnabled - turn on / off adviser can preview client typed text
  • waitingConversationsMetricEnabled - turn on / off metrics on waiting conversation
  • waitingConversationsSlaEnabled - waiting conversation metric SLA
  • waitingConversationsSlaRangeLowerBound - lower bound for waiting conversation metric
  • waitingConversationsSlaRangeUpperBound - upper bound for waiting conversation metric
  • welcomeMessageEn - text is shown on the first widget opening for english locale
  • welcomeMessagePl - text is shown on the first widget opening for polish locale
  • workingHours - Setting working hours influences your customers' ability to schedule meetings via bot. It will allow avoiding setting up meetings outside working hours without advisers' knowledge. It is a better way to configure on UI in Settings -> Working hours