Org configuration fields
agreement - service agreement text
agreementEnabled - turn on / off agreement
allowedAttachmentExtensions - an array of allowed attachments extensions for clients and advisers
autoAssignedLimit - maximum amount of conversations handled by one adviser. Can be configured for each advisor separately through the UI. Settings -> Advisers -> {{Adviser}} -> Auto assigned conversations limit
autoCloseTimeoutSeconds - time after no activity in conversation, conversation gets closer (s)
autoFollowOnReassign - turn on / off change adviser automatically starts follow conversation on reassign
autoReassignEnabled - turn on / off routing for a conversation on manual presence change
autoSnoozeTimeoutSeconds - time after no activity in conversation, conversation gets snoozed (s)
averageResponseTimeSlaEnabled - average response time metric SLA
averageResponseTimeSlaRangeLowerBound - lower bound for average response time (ms)
averageResponseTimeSlaRangeUpperBound - upper bound for average response time (ms)
averageResponseTimeMetricEnabled - turn on / off metrics on average response time calculation
baseURL - website URL the widget to be displayed on
billingPlanId - accelerate / before_billing / launch
billingPlanStart - billing start timestamp
callsDisabled - turn on / off calls
closedConversationMessageEn - close message for english locale
closedConversationMessageEnabled - turn on / off message on closing conversation
closedConversationMessagePl - close message for polish locale
cobrowseEnabled - turn on / off cobrowse feature
color - primary org color
contactEnquiryActionEnabled - turn on / off ContactEnquiry form
continueConversationOnMobileEnabled - turn on / off "connitue on mobile" button on widget
country - country of org company
coverUrl - URL to org logo cover image
customerNotify - turn on / off email notification on chat activity
defaultAgentAvatarURL - URL to default adviser avatar
defaultStatusAfterLogin - adviser status after login available / away / unavailable / unready
forgetMeEnabled - turn on / off "forget me button" on widget
headerWelcomeMessageEn - text on widget header for english locale
headerWelcomeMessagePl - text on widget header for polish locale
languageLocale - org default locale
logoUrl - URL to org logo image
maximumAttachmentSizeBytes - maximum attachment size (bytes)
meetingActionEnabled - turn on / off meeting arrangement
messageMaxAllowedCharactersForAgent - maximum symbols in message for adviser
messageMaxAllowedCharactersForClient - maximum symbols in message for client
name - org name
oauthEnabled - turn on / off login with OAuth
omniEnabled - turn on / off OMNI integration
omniLink - link to OMNI page. To inject client token to link token URL parameter should be used e.g. www.testlink.test/integration?userToken={{token}}
openedConversationsMetricEnabled - turn on / off metrics on opened conversation
openedConversationsSlaEnabled - open conversation metric SLA
openedConversationsSlaRangeLowerBound - lower bound for open conversation metric
openedConversationsSlaRangeUpperBound - upper bound for open conversation metric
paidPlanCount - amount of paid advisers accounts
phonePrefix - country prefix for phone numbers
profanitiesCheckingEnabled - turn on / off profanities check for client and adviser
reassignOnLogoutEnabled - turn on / off routing for a conversation on adviser's disconnect
reportsEnabled - turn on / off reports
resetRoomViewOnClose - turn on / off room hides on adviser view on conversation close
showAdviserLastNameEnabled - turn on / off adviser's last name in widget
statusChangeOnCloseEnabled -change status to unavailable on adviser logout
typingPreviewEnabled - turn on / off adviser can preview client typed text
waitingConversationsMetricEnabled - turn on / off metrics on waiting conversation
waitingConversationsSlaEnabled - waiting conversation metric SLA
waitingConversationsSlaRangeLowerBound - lower bound for waiting conversation metric
waitingConversationsSlaRangeUpperBound - upper bound for waiting conversation metric
welcomeMessageEn - text is shown on the first widget opening for english locale
welcomeMessagePl - text is shown on the first widget opening for polish locale
workingHours - Setting working hours influences your customers' ability to schedule meetings via bot. It will allow avoiding setting up meetings outside working hours without advisers' knowledge. It is a better way to configure on UI in Settings -> Working hours
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