Org configuration fields

• agreement - service agreement text

• agreementEnabled - turn on / off agreement

• allowedAttachmentExtensions - an array of allowed attachments extensions for clients and advisers

• autoAssignedLimit - maximum amount of conversations handled by one adviser. Can be configured for each advisor separately through the UI. Settings -> Advisers -> {{Adviser}} -> Auto assigned conversations limit

• autoCloseTimeoutSeconds - time after no activity in conversation, conversation gets closer (s)

• autoFollowOnReassign - turn on / off change adviser automatically starts follow conversation on reassign

• autoReassignEnabled - turn on / off routing for a conversation on manual presence change

• autoSnoozeTimeoutSeconds - time after no activity in conversation, conversation gets snoozed (s)

• averageResponseTimeSlaEnabled - average response time metric SLA

• averageResponseTimeSlaRangeLowerBound - lower bound for average response time (ms)

• averageResponseTimeSlaRangeUpperBound - upper bound for average response time (ms)

• averageResponseTimeMetricEnabled - turn on / off metrics on average response time calculation

• baseURL - website URL the widget to be displayed on

• billingPlanId - accelerate / before_billing / launch

• billingPlanStart - billing start timestamp

• callsDisabled - turn on / off calls

• closedConversationMessageEn - close message for english locale

• closedConversationMessageEnabled - turn on / off message on closing conversation

• closedConversationMessagePl - close message for polish locale

• cobrowseEnabled - turn on / off cobrowse feature

• color - primary org color

• contactEnquiryActionEnabled - turn on / off ContactEnquiry form

• continueConversationOnMobileEnabled - turn on / off "connitue on mobile" button on widget

• country - country of org company

• coverUrl - URL to org logo cover image

• customerNotify - turn on / off email notification on chat activity

• defaultAgentAvatarURL - URL to default adviser avatar

• defaultStatusAfterLogin - adviser status after login available / away / unavailable / unready

• forgetMeEnabled - turn on / off "forget me button" on widget

• headerWelcomeMessageEn - text on widget header for english locale

• headerWelcomeMessagePl - text on widget header for polish locale

• languageLocale - org default locale

• logoUrl - URL to org logo image

• maximumAttachmentSizeBytes - maximum attachment size (bytes)

• meetingActionEnabled - turn on / off meeting arrangement

• messageMaxAllowedCharactersForAgent - maximum symbols in message for adviser

• messageMaxAllowedCharactersForClient - maximum symbols in message for client

• name - org name

• oauthEnabled - turn on / off login with OAuth

• omniEnabled - turn on / off OMNI integration

• omniLink - link to OMNI page. To inject client token to link token URL parameter should be used e.g. www.testlink.test/integration?userToken={{token}}

• openedConversationsMetricEnabled - turn on / off metrics on opened conversation

• openedConversationsSlaEnabled - open conversation metric SLA

• openedConversationsSlaRangeLowerBound - lower bound for open conversation metric

• openedConversationsSlaRangeUpperBound - upper bound for open conversation metric

• paidPlanCount - amount of paid advisers accounts

• phonePrefix - country prefix for phone numbers

• profanitiesCheckingEnabled - turn on / off profanities check for client and adviser

• reassignOnLogoutEnabled - turn on / off routing for a conversation on adviser's disconnect

• reportsEnabled - turn on / off reports

• resetRoomViewOnClose - turn on / off room hides on adviser view on conversation close

• showAdviserLastNameEnabled - turn on / off adviser's last name in widget

• statusChangeOnCloseEnabled -change status to unavailable on adviser logout

• typingPreviewEnabled - turn on / off adviser can preview client typed text

• waitingConversationsMetricEnabled - turn on / off metrics on waiting conversation

• waitingConversationsSlaEnabled - waiting conversation metric SLA

• waitingConversationsSlaRangeLowerBound - lower bound for waiting conversation metric

• waitingConversationsSlaRangeUpperBound - upper bound for waiting conversation metric

• welcomeMessageEn - text is shown on the first widget opening for english locale

• welcomeMessagePl - text is shown on the first widget opening for polish locale

• workingHours - Setting working hours influences your customers' ability to schedule meetings via bot. It will allow avoiding setting up meetings outside working hours without advisers' knowledge. It is a better way to configure on UI in Settings -> Working hours