Org configuration fields
- agreement - service agreement text
- agreementEnabled - turn on / off agreement
- allowedAttachmentExtensions - an array of allowed attachments extensions for clients and advisers
- autoAssignedLimit - maximum amount of conversations handled by one adviser. Can be configured for each advisor separately through the UI. Settings -> Advisers -> {{Adviser}} -> Auto assigned conversations limit
- autoCloseTimeoutSeconds - time after no activity in conversation, conversation gets closer (s)
- autoFollowOnReassign - turn on / off change adviser automatically starts follow conversation on reassign
- autoReassignEnabled - turn on / off routing for a conversation on manual presence change
- autoSnoozeTimeoutSeconds - time after no activity in conversation, conversation gets snoozed (s)
- averageResponseTimeSlaEnabled - average response time metric SLA
- averageResponseTimeSlaRangeLowerBound - lower bound for average response time (ms)
- averageResponseTimeSlaRangeUpperBound - upper bound for average response time (ms)
- averageResponseTimeMetricEnabled - turn on / off metrics on average response time calculation
- baseURL - website URL the widget to be displayed on
- billingPlanId - accelerate / before_billing / launch
- billingPlanStart - billing start timestamp
- callsDisabled - turn on / off calls
- closedConversationMessageEn - close message for english locale
- closedConversationMessageEnabled - turn on / off message on closing conversation
- closedConversationMessagePl - close message for polish locale
- cobrowseEnabled - turn on / off cobrowse feature
- color - primary org color
- contactEnquiryActionEnabled - turn on / off ContactEnquiry form
- continueConversationOnMobileEnabled - turn on / off "connitue on mobile" button on widget
- country - country of org company
- coverUrl - URL to org logo cover image
- customerNotify - turn on / off email notification on chat activity
- defaultAgentAvatarURL - URL to default adviser avatar
- defaultStatusAfterLogin - adviser status after login available / away / unavailable / unready
- forgetMeEnabled - turn on / off "forget me button" on widget
- headerWelcomeMessageEn - text on widget header for english locale
- headerWelcomeMessagePl - text on widget header for polish locale
- languageLocale - org default locale
- logoUrl - URL to org logo image
- maximumAttachmentSizeBytes - maximum attachment size (bytes)
- meetingActionEnabled - turn on / off meeting arrangement
- messageMaxAllowedCharactersForAgent - maximum symbols in message for adviser
- messageMaxAllowedCharactersForClient - maximum symbols in message for client
- name - org name
- oauthEnabled - turn on / off login with OAuth
- omniEnabled - turn on / off OMNI integration
- omniLink - link to OMNI page. To inject client token to link token URL parameter should be used e.g. www.testlink.test/integration?userToken={{token}}
- openedConversationsMetricEnabled - turn on / off metrics on opened conversation
- openedConversationsSlaEnabled - open conversation metric SLA
- openedConversationsSlaRangeLowerBound - lower bound for open conversation metric
- openedConversationsSlaRangeUpperBound - upper bound for open conversation metric
- paidPlanCount - amount of paid advisers accounts
- phonePrefix - country prefix for phone numbers
- profanitiesCheckingEnabled - turn on / off profanities check for client and adviser
- reassignOnLogoutEnabled - turn on / off routing for a conversation on adviser's disconnect
- reportsEnabled - turn on / off reports
- resetRoomViewOnClose - turn on / off room hides on adviser view on conversation close
- showAdviserLastNameEnabled - turn on / off adviser's last name in widget
- statusChangeOnCloseEnabled -change status to unavailable on adviser logout
- typingPreviewEnabled - turn on / off adviser can preview client typed text
- waitingConversationsMetricEnabled - turn on / off metrics on waiting conversation
- waitingConversationsSlaEnabled - waiting conversation metric SLA
- waitingConversationsSlaRangeLowerBound - lower bound for waiting conversation metric
- waitingConversationsSlaRangeUpperBound - upper bound for waiting conversation metric
- welcomeMessageEn - text is shown on the first widget opening for english locale
- welcomeMessagePl - text is shown on the first widget opening for polish locale
- workingHours - Setting working hours influences your customers' ability to schedule meetings via bot. It will allow avoiding setting up meetings outside working hours without advisers' knowledge. It is a better way to configure on UI in Settings -> Working hours
Last modified 1d ago