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The advisor's and bot's messages with the avatar are displayed on the left side of the window, the time of the message delivery to the client is displayed below the message.
Client messages are displayed on the right side of the window. Information on whether the message has been sent and read is displayed under the message. The status from "Sent" message to "Read" message in the widget will change when the advisor clicks on a given conversation on the list of conversations in the inbox, thus opening the conversation on the dashboard.