Here you will find previews of conversations initiated by the Interlocutors. To facilitate orientation in the conversations, it is possible to sort the conversations.
Sort by date -filter applied (up arrow on gray background) - conversations will be displayed from newest to oldest from top to bottom under the filters Yours, Following, Waiting, In progress, Closed. Filter not applied: display order is reversed.
Yours - conversations assigned to you that you are responsible for solving.
Followed -conversations of other Advisors that you follow.
Waiting -all conversations that were not displayed and for which the client did not receive a reply.
In progress -conversations that are currently being conducted by you and others in your company.
Closed -conversations that have been closed.
With tag -all conversations with the selected tag under the filters Yours, Following, Waiting, In progress, Closed.
Snoozed -all conversations with sleep status under the filters Yours, Following, Waiting, In Progress, Closed.