Inbox

Here you will find previews of conversations initiated by the Interlocutors. To facilitate orientation in the conversations, it is possible to sort the conversations.

Filters

• Sort by date - filter applied (up arrow on gray background) - conversations will be displayed from newest to oldest from top to bottom under the filters Yours, Following, Waiting, In progress, Closed. Filter not applied: display order is reversed.

• Yours - conversations assigned to you that you are responsible for solving.

• Followed - conversations of other Advisors that you follow.

• Waiting - all conversations that were not displayed and for which the client did not receive a reply.

• In progress - conversations that are currently being conducted by you and others in your company.

• Closed - conversations that have been closed.

• With tag - all conversations with the selected tag under the filters Yours, Following, Waiting, In progress, Closed.

• Snoozed - all conversations with sleep status under the filters Yours, Following, Waiting, In Progress, Closed.